Filing taxes can be a tedious process for many. Unfortunately, the struggle doesn’t end there. Taxpayers can often face problems after filing the Income Tax Returns (ITR). Some might have queries while others might have complaints to file. To facilitate the process, the government of India launched the e-Nivaran scheme. The integrated online platform consolidates grievances received for E-filing, CPC-ITR, CPC-TDS among others. This paperless approach was adopted by the Income Tax department of India to ensure early resolution of the complaints and redressals.
Features of e-Nivaran scheme
Some notable features of the e-Nivaran scheme are as follows:
- Grievances under this scheme can be filed online or manually with ASK (Aayakar Sampark Kendra).
- The manual letters of grievance are entered into the e-Nivaran platform.
- The e-Nivaran form compiles the PAN number, email ID, and taxpayer’s name.
- The system is connected to the Income Tax Department’s database. This ensures that the query can be addressed promptly.
Filing e-Nivaran form for grievance
You can file a grievance with an e-Nivaran form this way:
- Pre-login
- Go to the income tax e-filing page and click on the e-Nivaran tab in the top-right corner.
- After clicking, two options will pop-up i.e. ‘submit grievance’ and ‘view grievance’.
- Click on submit a grievance. Two options will pop up again i.e. ‘PAN or TAN holder’ and ‘Do not have PAN or TAN.’
- Select PAN or TAN holder and fill in the number in the text box provided.
- Click on “register with e-filing” if you want to file grievance after registering OR click on “No thanks” to proceed without registering.
- File the grievance by filling in the necessary details and describing the query/complaint.
- You can preview and edit it before submitting.
- Click on the submit button and enter the OTP sent to your email ID and phone number.
- Click on validate. A success message will pop up with an option of downloading the PDF.
- Post-login
- Click on the submit grievance button.
- A disclaimer will pop up. Click on ‘Agree’ to proceed with the filing process.
- File the grievance by filling all the necessary fields and click on preview. Make changes, if necessary.
- Click on submit.
- Enter the OTP sent to your registered email address and phone number.
- Click on validate to complete the submission.
Viewing grievance status
After the submission, you will be assigned a unique grievance ID that can be used to track your query. You can check your status by logging on to the e-filing website and clicking on the ‘Check status’ button under the e-Nivaran tab. You will be required to enter the unique grievance ID. After an OTP validation using your registered phone number and email ID, you can view the status. In case the query is resolved, you can get the details by clicking on ‘view’.
Types of grievances for CPC and e-filing
When filling the e-Nivaran form, you are required select the authority you seek grievance from. It is important to choose the right option from the drop down menu for quick resolution. The following types of grievances for e-filing of income tax and Centralised Processing Cell (CPC) can be filed using the e-Nivaran form:
- Resolution sought from Assessing Officer i.e. ITO/ACIT or his supervisory hierarchy
Mentioned below are some scenarios where you can file grievance under this category:
- If the refund claim has been made but amount hasn’t been received.
- If the income tax return has been filed but hasn’t been processed.
- If you have filed a rectification application but the rectification is pending with the assessing officer.
- If you have any pending applications with the assessing officer.
- If any incorrect demand has been raised by the assessing officer.
- Resolution sought from Centralised Processing Cell (CPC)
- Any queries related to ITR-V status, rejection, and so on.
- Queries pertaining to the processing of income tax returns. For instance, if there is a difference between the income computed by CPC and the income declared in the ITR.
- Rectification queries of ITR in instances where rectification was requested but the order wasn’t received.
- Communication queries related to the CPC.
- Any queries or complaints related to income tax demand like incorrect demand, tax credit mismatch, wrongly confirmed demand, etc.
Conclusion:
Filing grievance online is a hassle-free process. However, it is imperative to file the query under the right category. Additionally, it is crucial to enter the correct details like PAN card, phone number, and email id. The e-Nivaran forms allows the taxpayer to describe the grievance. Ensuring that the query has been described effectively can go a long way in the redressal process.
In Additionally, Refer here to know about efiling Income Tax Online: https://www.bankbazaar.com/tax/efiling-income-tax.html
